Returns, exchanges, and store credit:
Your 100% satisfaction is important to us. We offer a 30-day return, exchange, or store credit.
- If a product gets damaged or was faulty upon delivery - we offer a 100% refund.
- Timing: we have a 30-days Return & Exchange Policy since the day item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged, and accompanied by proof of purchase.
To initiate a return or exchange, please complete the following steps:
- Go to the refund button on the My Account Page ->Orders section
- Follow the steps to complete your return request
- We will provide you with the information needed to return your item. We recommend strongly to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs of returned items.
- When the returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly after and should take 5-7 days for a refund.